Privacy Policy

[Company Legal Name] ("we", "us", "our") operates Bookshaw, an online storefront for school booklists, books, and stationery in India. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website and services.

By using Bookshaw, you agree to the practices described here. If you do not agree, please do not use the service.

We may collect the following categories of information:

• Account data — name, email address, phone number, and authentication identifiers when you sign up or sign in.
• Student profiles— child's name, school, class, board, stream, or medium when you choose to link a student for personalisation.
• Order & delivery data — shipping addresses, order history, payment references (we do not store full card or UPI credentials; payments are processed by Razorpay).
• Support communications — messages you send us and related metadata.
• Technical data — device type, browser, IP address, and usage logs used for security, analytics, and service improvement.

We use personal information to:

• Provide and operate the storefront, checkout, and order fulfilment
• Personalise booklist and recommendation experiences when you opt in
• Communicate order updates, delivery status, and support responses
• Process returns, refunds, and payment reconciliation
• Detect fraud, abuse, and security incidents
• Comply with applicable laws and respond to lawful requests

We do not sell your personal information to third parties.

We may share information with:

• Payment partners (e.g. Razorpay) to process transactions securely
• Logistics partners to deliver orders to your address
• Infrastructure providers that host our application and databases under contractual safeguards
• Authorities when required by law or to protect rights and safety

Partners are permitted to use data only to perform services on our behalf.

We use cookies and local storage for session management, cart persistence, and sign-in state. You can control cookies through your browser settings; disabling essential cookies may limit checkout and account features.

We retain account and order data for as long as your account is active and as needed to provide services, resolve disputes, and meet legal, tax, and accounting obligations.

When you request deletion, we will remove or anonymise data where no retention obligation applies.

Depending on applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:

• Access and obtain a copy of personal data we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where processing is consent-based
• Request erasure subject to legal exceptions
• Nominate another person to exercise rights on your behalf in certain circumstances

To exercise these rights, contact us at support@bookshaw.in.

Bookshaw is intended for parents and guardians purchasing school supplies. Student profile data is provided by the account holder (parent/guardian). We do not knowingly collect information directly from children under 18 without parental involvement.

We use industry-standard measures including encrypted connections (HTTPS), access controls, and secure payment processing. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

For privacy-related complaints or questions under applicable Indian law, contact our Grievance Officer:

• Name: [Grievance Officer Name]
• Email: privacy@bookshaw.in
• Address: [Registered Address, City, State, PIN]

We aim to acknowledge grievances within 24 hours and resolve them within 15 days where possible.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use after changes constitutes acceptance of the updated policy.

[Company Legal Name]
[Registered Address, City, State, PIN]
India

Email: support@bookshaw.in
See also Contact Us.