Bookshaw

Help & Support

Find answers to common questions. Still stuck? Contact our support team.

Orders & tracking

Sign in and open My Account → Orders. Select an order to see its status, items, and delivery updates.

We email order confirmations and shipping updates to the address on your account.

School booklists

Use Find by school from the home page or Books menu. Search for your school, pick the class (and board / stream if shown), then browse required and optional titles.

You can add individual items or use bulk-add options where available on the booklist.

Returns & refunds

You may request a return within 7 days of delivery for eligible items in original, resalable condition (unused, with tags and packaging where applicable).

Start a return from the order detail page in My Account → Orders. Select the items and reason; we will confirm next steps by email.

Shipping & delivery

We currently deliver to select metro areas. Enter your pincode at checkout to check availability and estimated delivery time for your address.

Payments

We accept online prepayment through Razorpay — UPI, credit and debit cards, net banking, and supported wallets. Cash on delivery (COD) is not available at this time.

Your payment is captured securely when you complete checkout.

Account & students

You can browse booklists and the catalogue without signing in. An account is required to save addresses, track orders, manage returns, and link student profiles.